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"Great experience and fast delivery during this pandemic time. Happy with Aluminium Lifter Quality.Will definitely purchase from you again" |
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"Good place to buy Material Handling Equipment on Affordable price and Good Quality."
|
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"Easy to use website to place order and great customer service" |
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"Great service friendly staff "
Rammy verified Reviewer 09/Dec/2019 |
|
"We purchased a Tool trolleys from QualityJack for Workshop use, and the service we received, the delivery process and time, and the product itself was excellent!" Bobby verified Reviewer 04/Dec/2019 |
|
"Quick and easy transaction, delivery was very quick, would recommend this company" Kate verified Reviewer 29/Nov/2019 |
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"2.5T Hand Pallet Jack with Scales From QualityJack provided good service and Excellent Quality. The order arrived on time .Happy with Customer service" |
|
|
|
"Excellent Quality and Speedy service" |
|
"Great service. Seamless pluckup happy with product" |
|
"We have placed and order for LP Gas Cylinder Cage and received the parcel on next day as described.Great Service when needed." |
|
"Excellent communication and service" |
|
"Awesome service by Jack McInnes! It was also really easy to make the purchase on your online system" |
|
"Prompt response, product as stated and super effort in delivering next day morning. 10/10 for excellent service."
|
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"The team at Dandenong warehouse have a great range, well stocked and their customer service is Amazing". |
|
"Great company. Reliable, responsive and always have what you need in stock. Would highly recommend". |
|
"I have redone my Warehouse and all the equipment i needed i bought from this company! I encourage going to them" |
|
"Good company to have around when you have an urgent need of supplies. and good customers services for sure" |
|
"Great company with really friendly and professional staff! I really appreciate the people there. They have the patience to explain everything you need or want to know. Hands down one of the most competent group!" |
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Great service, great product. Received quote same day as requested, received delivery not long after payment. Product is as described and feels properly engineered and built.
Ashley Verified Reviewer 20/Aug/2019 |
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From the first call to delivery of the products, they have been outstanding. I've purchased a few Loading skates and the quality is amazing. A wide variety of products too.... definitely recommend
Ben Verified Reviewer 16/Aug/2019 |
|
Great place to purchase quality industrial equipment. I personally visited this company to order Heavy Duty Castors and wheels for my business. it's working really great.
I am very satisfied with their services. If you are looking for high quality industrial equipment, I highly recommend you .
Raisa Verified Reviewer 09/Aug/2019 |
|
very good prices and very good supplies
recommend 100%
Mary Verified Reviewer 05/Aug/2019 |
|
I was looking for scissor lift tables for my business and one of my family members suggest me to purchase from You Guys. I visited their site and make a purchase of scissor lift tables and they delivered me the product on time. I am really satisfied with their services and they had highly professional, helpful and knowledgeable staff. Overall I had a great experience and definitely would recommend to family and friends. Richard Verified Reviewer 02/Aug/2019 |
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I bought 2 trolleys and a ladder for Our warehouse and they had it delivered in 2 or 3 days. The products are really good quality and this is the 3rd time I am buying from them. Happy Customer!! |
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The wheels are as described are of good quality and delivered promptly i can't ask for more thank you. |
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Smooth transaction, followed all directions given, pick up option available made it easy. |
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Delivery was fast. The 200kg Scissor table works perfectly and very quiet smooth operation. |
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Excellent value for money and extremely fast delivery. Repeat customer who wouldn't hesitate to recommend QualityJack to others |
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"I received the trolleys this morning
I would like to express my sincere thank you to your team I am overwhelm at how good they are and Am blown away once again thank you so much for all your effort in assisting me. " A job well done . |
|
"Thanks to the team at QualityJack . Always great service and great products and a huge range to suit all of our needs. Our men appreciate great quality - makes their job a lot easier."
|
|
"I was so impressed with the customer service I received today from Jack. His knowledge and ability to find the right fit for my employees was refreshing. Jack not only found the product I required but also provided the quote in a timeline I knew personally was difficult to achieve. I would recommend Jack and his team. Thank you for your assistance definitely a business I would recommend !!!"
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"Quick response times to queries and calls. |
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"Quick Response.Best Price.Prompt Delivery. Electric Pallet Jack we bought is good and user friendly.We bought 2 x 1.5T electric Pallet jacks for the price of 1 x popular brand :). Never Mind, its Jack the one man army :) . He will look after your enquires and prompt answers if he missed your call." |
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"Quick delivery, good product" |
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Excellent company to deal with. I just had a demo on a pallet truck and ordered it straight after....it was awesome! |
"We Buy Corner Movers from QualityJack,Quality Product, easy to use. We use them to put under our retail stock shelves so we can move them easily for cleaning ."
|
|
"Good experience to deal with QualityJack. Great range of products and the guy I dealt with was really helpful ."
|
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"Great Quality and the service from Quality Jack was Excellent."
|
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"I am please with the quality of the trolley, and the service from QualityJack was good."
|
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"A very good buying experience. Contact to arrange delivery was made within an hour of ordering. Delivered next business day as promised. |
|
"I purchased some trolleys for
QualityJack warehouse. Excellent quality and good service."
|
|
"
QualityJack helped me to solve my drum handling issue, well done guys!"
|
|
"Good company to deal with and great bunch of guys with experience" |
|
"Goods To The Quality We Expected At A Competitive Price With Good Delivery Service.!!"
Mary verified Reviewer 08/April/2019
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"Great to deal with, quick delivery and very accommodating..!!"
Bryce verified Reviewer 05/April/2019
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"Great service, cost effective. Great all round service.!!"
Kate verified Reviewer 02/April/2019
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"Easy to use website and great customer service.!!"
Matt verified Reviewer 31/Mar/2019
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"Great service, cost effective. Great all round service.!!"
Jeff verified Reviewer 29/Mar/2019
|
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"Good team coverage, quick response times to queries. Helpful staff willing to make that quick call to ensure you received all the information you need. Good business to do business with, Thank You!!" Caroline verified Reviewer 27/Mar/2019
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"Perfect information, great customer service ,highly recommended .Will buy again." Helen verified Reviewer 12/Mar/2019
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"Excellent customer service - fast quote and delivery times. Great Quality product too!!! "
Rachel verified Reviewer 24/Feb/2019
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"Service was prompt and professional ... I will be recommending
QualityJack if given the opportunity.
Debra
verified Reviewer 17/Feb/2019
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"Service was fine, couple of small hiccups with installation but follow up help was good."
Jessica
verified Reviewer 8/Feb/2019
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"Assisted in identifying most suitable product. Courteous and on-time. Will utilise again....in coming weeks/months for warehouse change program."
Karen verified Reviewer . 5/Feb/2019
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"
Terrific response time and customer service "
Glenn
verified Reviewer . 29/Jan/2019
|
|
"Great product and fast delivery "
Mike verified Reviewer . 22/Jan/2019
|
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"Price,Delivery time, ease of transaction and timely manner of staff "
Rory verified Reviewer .
19/Jan/2019
|
|
"Everybody in your team know exactly how and what the order details were."
Mark
verified Reviewer 11/Jan/2019
|
|
"Easy to deal with, knowledgeable staff and met agreed timeframe and work scope. "
Bob
verified Reviewer 18/Jan/2019
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"Prompt delivery, great customer service. "
Tony
verified Reviewer 16/Jan/2019
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"Quick quote, quick processing, quick delivery "
Lee
verified Reviewer 4 /Jan/2019
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"Friendly, professional and easy to deal with!
Met all our requests - all items to be picked up that day or the next day - Great service!!!!" Rony
verified Reviewer 19/Dec/2018
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"The response time is exceptional. Delivery once ordered was very fast."
William
verified Reviewer 12/Dec/2018
|
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"Great customer service, well priced and good product selection "
Donald verified Reviewer 26/Nov/2018
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"No issues, great customer service. Will purchase from you guys in future. "
Vadmin
verified Reviewer 15/Nov/2018
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" fast efficient service and good quality product "
Barry
verified Reviewer 2/Nov/2018
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"Excellent service with my order, recommended alternative product with earlier availability.delivery notifications and communications was excellent."
Andrew
verified Reviewer 26/Oct/2018
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" I found the sales staff very helpful and they were only to happy to come out and see what we needed and recommended the correct product for us. "
Matthew
verified Reviewer 12/Sept/2018
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"Good communication and prompt replies. Goods arrived as promised."
Elizabeth
verified Reviewer 18/Aug/2018
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"Prompt response to request for quote; good follow up & delivered on time."
Jeff
verified Reviewer 22/Jul/2018
|
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"Understanding of the items we were after and alternatives offered "
Steve
verified Reviewer 09/Jul/2018
|
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"for giving the best service and delivering on time, packing the item well all over a 10 out of 10 "
Ruby
verified Reviewer 3/June/2018
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" Excellent quality and happy to support Australian manufacturing. "
Sam verified Reviewer 22/May/2018
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"Very pleased with service and professional advice. Thank you "
Rinci
verified Reviewer 21/April/2018
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"Fast efficient service easy to deal with very friendly and would use again "
Allan
verified Reviewer 25/March/2018
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"Everybody in your team know exactly how and what the order details were. "
Donia
verified Reviewer 16/Feb/2018
|
|
"Always a pleasure to deal with this company - goods are well priced, of good quality, great communication and reliable service"
Geoge
verified Reviewer 10/Jan/2018
|
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"Very quick to respond to request for quote. Good communication throughout processing. Arrived assembled!"
Christina
verified Reviewer 8/Dec/2017
|
|
"Great service. Quick response and punctual delivery "
Eliza
verified Reviewer 26/Nov/2017
|
Shipping Charges:- Shipping method is determined by the size and weight of each item. Items of differing size and weight may ship independently, by different methods, even if ordered together. Shipping charges are calculated based on the actual weight, distance travel and type of shipping service you specify ground,next day and second day.
Items that are too large or too heavy will be sent by truck. Someone must be present to accept truck deliveries.
Transit Time
When you place an order, we will estimate shipping and delivery dates based on the availability of your items,Destination and the shipping options you choose.Estimated Shipping time is as follows
Regional Areas:- 5 to 8 Business Days
Metro Areas:- 2 to4 Business Days
Getting your products Delivered from our website is very easy. We offer low cost flat rate shipping for deliveries in Melbourne (VIC), Sydney (NSW), Perth (WA) & Brisbane (QLD) metro areas.
For any orders that don’t fit in to this criterion, we will contact you to confirm additional shipping charges or provide a full refund.
If you are from a government department or a business that requires a quote or you simply want to place an order over the phone and email, please don’t hesitate to contact us or send us an email to info@qualityjack.com.au
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 3to5 business days), we will process the charges and submit the order for shipment.
Order Shipment:
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@qualityjack.com.au
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to returns@qualityjack.com.au and we will process an insurance claim on your behalf.
Collect Shipments
We will gladly ship via your specified carrier; however, we will not ship with certain carriers due to poor experience.
If you want your order by certain dates contact us by email at:- info@qualityjack.com.au
100% Money Back Guarantee for the first 30 days
100% Australian Owned and Operated
Australian Warranty and Support
Note:- For freight collect shipments you are responsible for order tracking once freight is loaded onto truck. In addition, QualityJack can not assist you with filing damage claims with your carrier.
QualityJack respects your privacy and is committed to protecting it through our compliance with this policy.We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We collect several types of information from you in various ways when you interact with us, including information by which you may be personally identified, such as:
Information You Provide to Us/What we do with the information we gather
The information we collect may include, among other things:
In addition, when you communicate through the telephone, we may record audio of the conversations for quality control, training, security and analytics purposes.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
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"Great experience and fast delivery during this pandemic time. Happy with Aluminium Lifter Quality.Will definitely purchase from you again" |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
"Good place to buy Material Handling Equipment on Affordable price and Good Quality."
|
|
"Easy to use website to place order and great customer service" |
|
"Great service friendly staff "
Rammy verified Reviewer 09/Dec/2019 |
|
"We purchased a Tool trolleys from QualityJack for Workshop use, and the service we received, the delivery process and time, and the product itself was excellent!" Bobby verified Reviewer 04/Dec/2019 |
|
"Quick and easy transaction, delivery was very quick, would recommend this company" Kate verified Reviewer 29/Nov/2019 |
|
"2.5T Hand Pallet Jack with Scales From QualityJack provided good service and Excellent Quality. The order arrived on time .Happy with Customer service" |
|
|
|
"Excellent Quality and Speedy service" |
|
"Great service. Seamless pluckup happy with product" |
|
"We have placed and order for LP Gas Cylinder Cage and received the parcel on next day as described.Great Service when needed." |
|
"Excellent communication and service" |
|
"Awesome service by Jack McInnes! It was also really easy to make the purchase on your online system" |
|
"Prompt response, product as stated and super effort in delivering next day morning. 10/10 for excellent service."
|
|
"The team at Dandenong warehouse have a great range, well stocked and their customer service is Amazing". |
|
"Great company. Reliable, responsive and always have what you need in stock. Would highly recommend". |
|
"I have redone my Warehouse and all the equipment i needed i bought from this company! I encourage going to them" |
|
"Good company to have around when you have an urgent need of supplies. and good customers services for sure" |
|
"Great company with really friendly and professional staff! I really appreciate the people there. They have the patience to explain everything you need or want to know. Hands down one of the most competent group!" |
|
|
|
|
|
|
|
|
|
|
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|
|
Great service, great product. Received quote same day as requested, received delivery not long after payment. Product is as described and feels properly engineered and built.
Ashley Verified Reviewer 20/Aug/2019 |
|
From the first call to delivery of the products, they have been outstanding. I've purchased a few Loading skates and the quality is amazing. A wide variety of products too.... definitely recommend
Ben Verified Reviewer 16/Aug/2019 |
|
Great place to purchase quality industrial equipment. I personally visited this company to order Heavy Duty Castors and wheels for my business. it's working really great.
I am very satisfied with their services. If you are looking for high quality industrial equipment, I highly recommend you .
Raisa Verified Reviewer 09/Aug/2019 |
|
very good prices and very good supplies
recommend 100%
Mary Verified Reviewer 05/Aug/2019 |
|
I was looking for scissor lift tables for my business and one of my family members suggest me to purchase from You Guys. I visited their site and make a purchase of scissor lift tables and they delivered me the product on time. I am really satisfied with their services and they had highly professional, helpful and knowledgeable staff. Overall I had a great experience and definitely would recommend to family and friends. Richard Verified Reviewer 02/Aug/2019 |
|
I bought 2 trolleys and a ladder for Our warehouse and they had it delivered in 2 or 3 days. The products are really good quality and this is the 3rd time I am buying from them. Happy Customer!! |
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The wheels are as described are of good quality and delivered promptly i can't ask for more thank you. |
|
Smooth transaction, followed all directions given, pick up option available made it easy. |
|
Delivery was fast. The 200kg Scissor table works perfectly and very quiet smooth operation. |
|
Excellent value for money and extremely fast delivery. Repeat customer who wouldn't hesitate to recommend QualityJack to others |
|
"I received the trolleys this morning
I would like to express my sincere thank you to your team I am overwhelm at how good they are and Am blown away once again thank you so much for all your effort in assisting me. " A job well done . |
|
"Thanks to the team at QualityJack . Always great service and great products and a huge range to suit all of our needs. Our men appreciate great quality - makes their job a lot easier."
|
|
"I was so impressed with the customer service I received today from Jack. His knowledge and ability to find the right fit for my employees was refreshing. Jack not only found the product I required but also provided the quote in a timeline I knew personally was difficult to achieve. I would recommend Jack and his team. Thank you for your assistance definitely a business I would recommend !!!"
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|
|
|
"Quick response times to queries and calls. |
|
"Quick Response.Best Price.Prompt Delivery. Electric Pallet Jack we bought is good and user friendly.We bought 2 x 1.5T electric Pallet jacks for the price of 1 x popular brand :). Never Mind, its Jack the one man army :) . He will look after your enquires and prompt answers if he missed your call." |
|
"Quick delivery, good product" |
|
|
|
|
|
|
|
Excellent company to deal with. I just had a demo on a pallet truck and ordered it straight after....it was awesome! |
|
"We Buy Corner Movers from QualityJack,Quality Product, easy to use. We use them to put under our retail stock shelves so we can move them easily for cleaning ."
|
|
"Good experience to deal with QualityJack. Great range of products and the guy I dealt with was really helpful ."
|
|
"Great Quality and the service from Quality Jack was Excellent."
|
|
"I am please with the quality of the trolley, and the service from QualityJack was good."
|
|
"A very good buying experience. Contact to arrange delivery was made within an hour of ordering. Delivered next business day as promised. |
|
"I purchased some trolleys for
QualityJack warehouse. Excellent quality and good service."
|
|
"
QualityJack helped me to solve my drum handling issue, well done guys!"
|
|
"Good company to deal with and great bunch of guys with experience" |
|
"Goods To The Quality We Expected At A Competitive Price With Good Delivery Service.!!"
Mary verified Reviewer 08/April/2019
|
|
"Great to deal with, quick delivery and very accommodating..!!"
Bryce verified Reviewer 05/April/2019
|
|
"Great service, cost effective. Great all round service.!!"
Kate verified Reviewer 02/April/2019
|
|
"Easy to use website and great customer service.!!"
Matt verified Reviewer 31/Mar/2019
|
|
"Great service, cost effective. Great all round service.!!"
Jeff verified Reviewer 29/Mar/2019
|
|
"Good team coverage, quick response times to queries. Helpful staff willing to make that quick call to ensure you received all the information you need. Good business to do business with, Thank You!!" Caroline verified Reviewer 27/Mar/2019
|
|
"Perfect information, great customer service ,highly recommended .Will buy again." Helen verified Reviewer 12/Mar/2019
|
|
"Excellent customer service - fast quote and delivery times. Great Quality product too!!! "
Rachel verified Reviewer 24/Feb/2019
|
|
"Service was prompt and professional ... I will be recommending
QualityJack if given the opportunity.
Debra
verified Reviewer 17/Feb/2019
|
|
"Service was fine, couple of small hiccups with installation but follow up help was good."
Jessica
verified Reviewer 8/Feb/2019
|
|
"Assisted in identifying most suitable product. Courteous and on-time. Will utilise again....in coming weeks/months for warehouse change program."
Karen verified Reviewer . 5/Feb/2019
|
|
"
Terrific response time and customer service "
Glenn
verified Reviewer . 29/Jan/2019
|
|
"Great product and fast delivery "
Mike verified Reviewer . 22/Jan/2019
|
|
"Price,Delivery time, ease of transaction and timely manner of staff "
Rory verified Reviewer .
19/Jan/2019
|
|
"Everybody in your team know exactly how and what the order details were."
Mark
verified Reviewer 11/Jan/2019
|
|
"Easy to deal with, knowledgeable staff and met agreed timeframe and work scope. "
Bob
verified Reviewer 18/Jan/2019
|
|
"Prompt delivery, great customer service. "
Tony
verified Reviewer 16/Jan/2019
|
|
"Quick quote, quick processing, quick delivery "
Lee
verified Reviewer 4 /Jan/2019
|
|
"Friendly, professional and easy to deal with!
Met all our requests - all items to be picked up that day or the next day - Great service!!!!" Rony
verified Reviewer 19/Dec/2018
|
|
"The response time is exceptional. Delivery once ordered was very fast."
William
verified Reviewer 12/Dec/2018
|
|
"Great customer service, well priced and good product selection "
Donald verified Reviewer 26/Nov/2018
|
|
"No issues, great customer service. Will purchase from you guys in future. "
Vadmin
verified Reviewer 15/Nov/2018
|
|
" fast efficient service and good quality product "
Barry
verified Reviewer 2/Nov/2018
|
|
"Excellent service with my order, recommended alternative product with earlier availability.delivery notifications and communications was excellent."
Andrew
verified Reviewer 26/Oct/2018
|
|
" I found the sales staff very helpful and they were only to happy to come out and see what we needed and recommended the correct product for us. "
Matthew
verified Reviewer 12/Sept/2018
|
|
"Good communication and prompt replies. Goods arrived as promised."
Elizabeth
verified Reviewer 18/Aug/2018
|
|
"Prompt response to request for quote; good follow up & delivered on time."
Jeff
verified Reviewer 22/Jul/2018
|
|
"Understanding of the items we were after and alternatives offered "
Steve
verified Reviewer 09/Jul/2018
|
|
"for giving the best service and delivering on time, packing the item well all over a 10 out of 10 "
Ruby
verified Reviewer 3/June/2018
|
|
" Excellent quality and happy to support Australian manufacturing. "
Sam verified Reviewer 22/May/2018
|
|
"Very pleased with service and professional advice. Thank you "
Rinci
verified Reviewer 21/April/2018
|
|
"Fast efficient service easy to deal with very friendly and would use again "
Allan
verified Reviewer 25/March/2018
|
|
"Everybody in your team know exactly how and what the order details were. "
Donia
verified Reviewer 16/Feb/2018
|
|
"Always a pleasure to deal with this company - goods are well priced, of good quality, great communication and reliable service"
Geoge
verified Reviewer 10/Jan/2018
|
|
"Very quick to respond to request for quote. Good communication throughout processing. Arrived assembled!"
Christina
verified Reviewer 8/Dec/2017
|
|
"Great service. Quick response and punctual delivery "
Eliza
verified Reviewer 26/Nov/2017
|
Shipping Charges:- Shipping method is determined by the size and weight of each item. Items of differing size and weight may ship independently, by different methods, even if ordered together. Shipping charges are calculated based on the actual weight, distance travel and type of shipping service you specify ground,next day and second day.
Items that are too large or too heavy will be sent by truck. Someone must be present to accept truck deliveries.
Transit Time
When you place an order, we will estimate shipping and delivery dates based on the availability of your items,Destination and the shipping options you choose.Estimated Shipping time is as follows
Regional Areas:- 5 to 8 Business Days
Metro Areas:- 2 to4 Business Days
Getting your products Delivered from our website is very easy. We offer low cost flat rate shipping for deliveries in Melbourne (VIC), Sydney (NSW), Perth (WA) & Brisbane (QLD) metro areas.
For any orders that don’t fit in to this criterion, we will contact you to confirm additional shipping charges or provide a full refund.
If you are from a government department or a business that requires a quote or you simply want to place an order over the phone and email, please don’t hesitate to contact us or send us an email to info@qualityjack.com.au
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 3to5 business days), we will process the charges and submit the order for shipment.
Order Shipment:
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@qualityjack.com.au
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to returns@qualityjack.com.au and we will process an insurance claim on your behalf.
Collect Shipments
We will gladly ship via your specified carrier; however, we will not ship with certain carriers due to poor experience.
If you want your order by certain dates contact us by email at:- info@qualityjack.com.au
100% Money Back Guarantee for the first 30 days
100% Australian Owned and Operated
Australian Warranty and Support
Note:- For freight collect shipments you are responsible for order tracking once freight is loaded onto truck. In addition, QualityJack can not assist you with filing damage claims with your carrier.
QualityJack respects your privacy and is committed to protecting it through our compliance with this policy.We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We collect several types of information from you in various ways when you interact with us, including information by which you may be personally identified, such as:
Information You Provide to Us/What we do with the information we gather
The information we collect may include, among other things:
In addition, when you communicate through the telephone, we may record audio of the conversations for quality control, training, security and analytics purposes.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
