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Returns And Exchange

Coronavirus (COVID-19) Safety Note:-

Dear Customer, due to safety reasons ,we can not accept any return and exchange of unit ,Once sold out.Kindly read all information before any purchase.


Return Policy:-

If you are not satisfied with a product, contact us within 30 days of receipt. A refund may be arranged excluding freight charges upon inspection. Returned merchandise must be shipped in original packaging, freight prepaid, unused, and in resalable condition, and are subject to 20% restocking fee and 10% handling fees .

QualityJack inspects all returns and reserves the right to refuse credits on damaged, used or non-resalable items.If your items do arrive damaged, please send photos to returns@qualityjack.com.au and we will process an insurance claim on your behalf .Your only obligation is the freight charge and stocking fee where applicable, provided your return is complete with original packaging, all documentation, warranty cards, cables etc.

QualityJack reserves the right to authorize product returns after 30 days have passed from the invoice date. All orders cancelled after 3 days are subject to a 20% administration fee, 10% handling fees whether or not your order has shipped. If you order has shipped, the buyer will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order once returned item reserved which may take unto 6 working days.

NOTE:- Shipping labels may be issued for your convenience, return shipping charges may be incurred depending on the reason(s) for return. If you require an estimate of these return shipping costs, please call Customer Service. If an order ships prior to the cancellation request, the customer is responsible for any freight charges incurred.Certain Products are Non-Returnable and/or Non-Cancelable. hazardous items are also non-returnable.